Supervisor for the Caregiver Support Project

BENEFITS

This is a full time salaried position starting at $61,356/year, located in Vancouver, WA. A benefits package and parking will be included.

• Health benefit reimbursement package of up to $450 per month
• PTO accrued at 10 hours per month
• Sick leave accrues in accordance with Washington State law- one hour per every 40 hours worked
• Annual COLA
• On-call services stipend of $50/night
• A company Mac computer and iphone will be provided

RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Caregiver Support Program Management

• Identify, recommend, and implement program and process improvements for Caregiver Support Project (CSP), specifically Case Aide services and Case Management services, in performance with team feedback/guidance and with support from the Program Manager and the Executive Director of Fosterful.
  • Collaborate with the Program Manager to create and implement onboarding and training tools for all Case Aide and Case Management staff in line with contract requirements.
  • Collaborate with the Program Manager to create and implement processes and procedures for Case Aide and Case Management work across Fosterful programs.
  • Collaborate with the Program Manager to create and implement processes and procedures for all training required for service provision in line with contract requirements and WACs.
• Review, allocate, and approve program-related expenses for direct reports and as directed by the Program Manager.
• Work with senior leadership to ensure effective continuous quality improvement of the CSP, ensuring adherence to legal and organizational requirements, including mandatory reporting.
• Complete data-tracking metrics and reports, highlighting successes and challenges as identified.
• At the direction of the Program Manager, complete documentation and reporting necessary to maintain effective reporting for associated grants and program contracts.
• Assist leadership in ensuring that learning opportunities and support groups are made available to families and staff as needed.

Staff Supervision and Management

• At the direction of the Executive Director and the Program Manager, supervise a team of up to 6 FTE Placement Support Managers (Case Managers) and Behavioral Case Aides (Case Aides) that serve the entirety of Fosterful’s CSP service area.
• Train all Case Managers and Case Aides in all aspects of their work, ensuring effective and efficient assessment of need, planning, and implementation.
• Manage the Case Managers, who are responsible for developing and managing Caregiver Support Plans.
• Coordinate assignment of Case Aide work across all Fosterful programming.
• Oversee, support, and develop the Case Aide/Case Management teams, including training, new hire orientation, supervision, yearly performance evaluation, and promotion of staff.
• Support staff to ensure that services provided are high quality, consistent, and responsive to child and family needs.
• Monitor professional practices of direct reports, ensuring compliance with agency goals, values, policies, and procedures.
• Assess strengths and needs of staff; support and facilitate ongoing professional development.
• Regularly facilitate one-on-one and group supervision, utilizing reflective supervision skills, to develop clinical knowledge and skills, promote self-awareness, encourage collaboration amongst team members, and ensure consistent communication between staff and leadership.
• Monitor, manage and assign staff caseloads, setting and adjusting work to be accomplished by both Case Managers and Behavioral Case Aide staff.
• Maintain strong ethical boundaries and ensure staff are adhering to their professional code of conduct while fostering a collaborative work environment that values Diversity, Equity, Inclusion, and cultural competency.

Direct Service

• Supervisors are expected to carry a small caseload to meet the needs of the program which will change over time as the program evolves.
• Assess and support youth and families with Case Aide Services and/or Case Management Services as assigned and described in the Placement Support Manager and Behavioral Case Aide job descriptions.
• Provide coverage for supervisees and at the direction of the Program Manager.
• 24 hour on-call phone support, one day per week.

Partnership/Engagement

• Collaborate with staff and managers in other Fosterful programs as needed to ensure appropriate cross-program referrals and consistent service delivery is provided.
• Coordinate with the Communications team on media content regarding issues related to Caregiver Support Project, including storytelling opportunities.
• Represent Fosterful in community and coalition meetings, events, partner, and donor meetings as directed by the Program Manager and Executive Director.
• Serve on internal and external committees as assigned.
• Collaborate with key partners across organizations providing similar services (at the direction of Program Manager) to ensure Fosterful provides Case Aide services consistent across providers.

SKILLS + QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A BSW or equivalent (social services, human services, behavioral science, or allied field) is the minimum requirement (MSW or equivalent is preferred)
• 4+ years of experience providing holistic and trauma informed care
• 1+ years of experience in supervision or administration of social services preferred
• 1+ years of experience supervising and mentoring a team of 3+ individuals preferred
• Knowledge of child development and family systems
• Knowledge of child welfare, foster care, guardianship and adoption and the needs of families supporting children through transitions and post-permanency
• Ability to demonstrate initiative, discretion, maturity, flexibility, and independent judgment required
• Ability to work with individuals and effectively communicate across the spectrum of age, religion, race, culture, socioeconomic status, sexual orientation, and gender expressions & identities, ensuring interactions are inclusive and sensitive
• Collaborate effectively with a skilled team, Tribal Leadership, DCYF and other community partners
• A team member with a respectful and accessible approach to their work who is comfortable with situations of ambiguity and able to relate to a wide range of clients and team members
• A highly competent team player who is motivated by Fosterful’s mission and the services the organization is providing
• Strong written and oral communication skills; experience communicating through verbal and written formats while balancing responsiveness, empathy, and directness
• Ability to flex hours to accommodate client and staff needs on an occasional basis
• Ability to effectively manage deadlines, prioritize tasks, and utilize time efficiently with colleagues and clients
• Ability to confidently navigate complex conversations with staff and families
• First Aid/CPR/BBP Certification
• Willingness and ability to work at Fosterful’s offices, and travel as needed to other WA state counties
• Valid Driver’s License, reliable vehicle, current auto insurance
• Must be at least 21 years of age.
• Pass a criminal and child welfare background checks
• Support and uphold the mission, beliefs and values of Fosterful organization